Terms of Service

1. Who We Are

The Services are provided by Nuvo, a company operated remotely from Canada.

2. Eligibility

To use Nuvo, you must:

• • Be at least 18 years old, or the age of legal majority in your jurisdiction, whichever is greater.
• • Have the legal capacity to enter into a binding agreement.
• • If using the Services on behalf of a company or organization, you represent and warrant that you have authority to bind that entity to these Terms.
• • Not be barred from using the Services under applicable laws.

3. Account Registration & Security

To access Nuvo, you may need to create an account or connect through a supported messaging platform. You agree to:

• • Provide accurate, current, and complete information during registration.
• • Keep your account credentials and connected services secure. You are responsible for all activity under your account.
• • Notify us immediately at contact@nuvo-hub.com if you suspect unauthorized use of your account.
• • Not share, transfer, or sell access to your account to any other person or entity.

4. Description of Services

Nuvo is an AI-powered personal assistant that helps you manage your email and calendar through natural language conversations on WhatsApp or Telegram. Core capabilities include:

• • Composing and sending emails via Gmail or Outlook using natural language commands.
• • Summarizing and reading your emails on demand.
• • Creating, editing, and managing calendar events across Google Calendar and Outlook Calendar.
• • Finding available time slots and scheduling meetings.
• • Providing daily agenda summaries and follow-up reminders.

Features may be added, modified, or removed over time as we continue to improve the Services. We will make reasonable efforts to notify you of material changes.

5. Free Trial, Waitlist & Pricing

Nuvo offers a 30-day free trial for new users (where available). During the trial, you will have full access to all features at no cost, with no credit card required.

• • After the trial period ends, continued access to the Services requires a paid subscription.
• • If pricing is not yet active, details will be communicated to you via email before any charges are made. You will never be charged without explicit consent.
• • Waitlist users will be notified when early access becomes available and may receive promotional pricing.

6. Payments, Subscriptions & Cancellation

• Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date.
• Cancellation: You may cancel your subscription at any time. You will continue to have access until the end of your current billing period. No refunds will be issued for partial billing periods.
• Price Changes: We reserve the right to adjust pricing with at least 30 days' written notice. Price changes will take effect at the start of your next billing cycle.
• Failed Payments: If a payment fails, we may suspend your access until the issue is resolved. We will notify you before any suspension.

7. Your Data & Privacy

Your privacy is fundamental to how Nuvo operates. Our data handling practices are detailed in our Privacy Policy. Key commitments include:

• • We never store the content of your emails, messages, or calendar events. Data is processed in real time and immediately discarded.
• • We never share or sell your data to third parties for any purpose including advertising, analytics, or marketing.
• • We only retain anonymous operational metadata (e.g., action execution timing, error rates) for service improvement.
• • You grant Nuvo a limited, revocable license to access your Gmail, Outlook, or Calendar accounts solely to execute your commands. You can revoke this access at any time.
• • You are responsible for maintaining your own backups of emails and calendar data. Nuvo is not a backup or archival service.

8. Acceptable Use

You agree to use Nuvo only for lawful purposes and in accordance with these Terms. You must not:

• • Use the Services to send spam, phishing emails, or unsolicited bulk communications.
• • Use the Services for harassment, threats, defamation, or any illegal activity.
• • Attempt to reverse engineer, decompile, disassemble, or otherwise extract the source code of the Services.
• • Use automated scripts, bots, or scraping tools to interact with the Services (except through the intended messaging interfaces).
• • Impersonate another person or entity, or falsely represent your affiliation with any person or entity.
• • Attempt to gain unauthorized access to any part of the Services, other user accounts, or connected systems.
• • Upload or transmit malware, viruses, or other harmful code.
• • Use the Services in a way that could damage, disable, or impair the Services or interfere with other users.
• • Use the Services to compete with Nuvo by building a similar or derivative product.

We reserve the right to suspend or terminate your account if we reasonably believe you are violating these restrictions.

9. Intellectual Property

All content, features, functionality, design, code, branding, logos, and trademarks of the Services are and remain the exclusive property of Nuvo or its licensors. These Terms do not grant you any right to use Nuvo's trademarks or branding without prior written consent.

You retain full ownership of any content you create or send through the Services (e.g., emails you compose). We claim no ownership rights over your content.

10. Feedback

If you provide us with feedback, suggestions, ideas, or improvements ("Feedback"), you grant Nuvo an irrevocable, non-exclusive, royalty-free, worldwide license to use, modify, and incorporate the Feedback into our Services without any obligation or compensation to you. You acknowledge that Feedback is not confidential and that Nuvo may already be developing similar ideas independently.

11. AI-Generated Outputs

Nuvo uses artificial intelligence to process your commands and generate outputs (e.g., email drafts, calendar event details, summaries). You acknowledge and agree that:

• • AI-generated outputs may not always be perfectly accurate, complete, or appropriate. You are responsible for reviewing all outputs before relying on them.
• • Nuvo is not responsible for any consequences resulting from emails sent, events created, or actions taken based on AI-generated suggestions.
• • You should not use the Services as a substitute for professional advice (legal, medical, financial, etc.).

12. Third-Party Services

Nuvo integrates with third-party platforms including Google (Gmail, Google Calendar), Microsoft (Outlook, Outlook Calendar), WhatsApp, and Telegram. Your use of these platforms is subject to their respective terms of service and privacy policies.

Nuvo is not responsible for the availability, security, or policies of third-party services. If a third-party service experiences downtime or changes their API, Nuvo's functionality may be temporarily affected.

13. Service Availability & Modifications

We strive to provide 24/7 availability, but we do not guarantee uninterrupted access. The Services may be temporarily unavailable due to:

• • Scheduled maintenance (we will provide advance notice when possible).
• • Unexpected technical issues, outages, or force majeure events.
• • Third-party service disruptions beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.

14. Termination & Suspension

Either party may terminate this Agreement at any time:

• By you: You may stop using the Services and delete your account at any time.
• By us: We may suspend or terminate your access if you violate these Terms, engage in prohibited activities, or if we are required to do so by law. We will provide notice when reasonably possible.

Upon termination, we will revoke all OAuth tokens and delete your account information within 30 days. Sections 9 (Intellectual Property), 10 (Feedback), 15 (Disclaimers), 16 (Limitation of Liability), 17 (Indemnification), and 19 (Governing Law) survive termination.

15. Disclaimers

16. Limitation of Liability

17. Indemnification

You agree to defend, indemnify, and hold harmless Nuvo, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third party's rights; or (d) any content you send or actions you take through the Services.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Services at least 30 days before the changes take effect. The "Last updated" date at the top reflects the latest revision. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Services and delete your account.

19. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law principles.

• Informal Resolution: Before initiating any formal proceedings, both parties agree to attempt to resolve disputes informally by contacting each other in good faith for at least 30 days.
• Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration in British Columbia, Canada, unless otherwise required by applicable law.
• Class Action Waiver: To the extent permitted by law, you agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

20. Electronic Communications

By using the Services, you consent to receiving electronic communications from us (e.g., emails, in-app notifications, messages via WhatsApp or Telegram). You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

21. General Provisions

• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Assignment: Nuvo may assign or transfer these Terms (or any rights or obligations hereunder) without your consent in connection with a merger, acquisition, or sale of assets. You may not assign your rights or obligations under these Terms.
• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Nuvo regarding the Services and supersede all prior agreements.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Force Majeure: Nuvo shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, war, terrorism, pandemics, labor disputes, government actions, or internet/utility failures.

22. Contact Information

If you have any questions about these Terms, please contact us: